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Terms & Conditions of SalePrices and PaymentsAll prices included on this site are exclusive of VAT and, unless expressly stated otherwise on the product page, basket or checkout area, are exclusive of delivery charges. Delivery charges, where applicable, will be added in the checkout area. In some cases, delivery to areas such as Cornwall, the Scottish Highlands and non-mainland UK addresses, may incur additional delivery charges. Where any such charges apply one of our sales team will contact the Customer with details of the additional charges. All payments should be made on the date that the order is placed using one of the payment options available. DeliveryThe products are despatched direct to the customer from Lawn Specialist or an approved supplier. Standard delivery time for most items is next working day if the order is placed and paid for before 1.00pm on the previous working day. Saturdays and Sundays and official UK Bank Holidays are NOT defined as working days. Our products are sourced from a variety of suppliers from around the UK. Each of the suppliers will despatch products direct to the customer from their own premises. The supplier will make every effort to deliver products ordered on the agreed date, but if for any reason the supplier is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever. Delivery by the supplier shall be conditional upon access free from encumbrances and good roads being available to the company's vehicles to the place of delivery. If the supplier, or its agent cannot gain access to the delivery address then additional costs may be incurred. The customer must notify Lawn Specialist of the delivery point at the time of ordering the products. Further, the customer must notify Lawn Specialist of any matters which may affect access to the delivery point, such as (but not limited to) narrow roads, tight corners, weight limit roads, low bridges, steep driveways or hills. The number to call if there are any matters which may affect delivery is 0800 019 4849. Some products are delivered on pallets or in large dumpy bags, in which case lorries are used and a kerbside delivery only can be guaranteed. In the case of kerbside deliveries, the customer must be at the delivery point to accept the delivery and the customer is responsible for moving the products from the kerbside. The company will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever. Non Delivery or Damage to ProductsFor non delivery or damaged/defective products, please notify our office immediately on 0800 019 4849 and by email at sales@lawnspecialist.co.uk Rights to CancelThe customer has a cooling off period of 7 working days in which to cancel the order for products. The cooling off period commences the day after the goods are received by the customer. In the event of cancellation of the order after the goods are despatched or received by the customer then, unless the goods are faulty or damaged, the customer will be responsible for the cost of returning the goods to the supplier. If you wish to cancel the order, please write to Lawn Specialist, Units 2/3, Allscott, Telford, TF6 5DY , or by email at sales@lawnspecialist.co.uk within the cooling off period. ComplaintsAny complaints should be addressed to Lawn Specialist,Units 2/3, Allscott, Telford, TF6 5DY, or by email at sales@lawnspecialist.co.uk. |
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Lawn Specialist |